Proactive and seamless government services

Government is moving towards invisible event services where customers are served through events in their lives.
For example,

• when a child is born or starts school,
• or person becomes unemployed,
• changing jobs,
• buying a house,
• being in an accident

– technology is capable of linking dozens of services by different institutions, providing a comprehensive solution to the citizen through a single event, in only one contact. In addition, the state does not have to wait for the customer to ask for grants, assistance, advice. The state can itself proactively offer special opportunities to citizens, as all information is available and citizens have agreed to the use of this information for those purposes.

Childbirth – Parents will no longer have to apply for family benefits after Social Insurance Board completed its automatic proactive service in 2019. As soon as the child has been born and registered in the population register and given a name, a population entry activates all of the following services- also the Social Security Agency will send an email to the parents to receive family benefits.

Hendrik Lume
Nortal